Privacy Policy

This website (mountbaturtrekkingsunrise.com) is operated by PT Bali Ventur Tour (NIB 2301220020185), a licensed Indonesian tour operator based in Tejakula, Buleleng, Bali. We are the data controller for all personal information collected on this site.

• Booking details — full name, email, WhatsApp number, country, trek date, package, number of participants, and pickup/hotel address.
• Special requests — dietary needs, medical conditions, or notes you voluntarily share.
• Payment references — order numbers and payment status. Payments are processed by iPay88; we never see or store full card details.
• Technical data — basic analytics such as pages visited and device type.

• To process and confirm your booking and send your payment invoice.
• To coordinate hotel pickup and send driver/guide details via WhatsApp.
• To provide customer support before, during, and after your trip.
• To meet legal obligations under Indonesian tax and tourism regulations.

We do not use your contact details for unsolicited marketing without your consent.

• iPay88 — our licensed payment link provider, to process your payment securely.
• Our guides & drivers — name, pickup address, and trip date only, to arrange your pickup.
• Authorities — only if required by Indonesian law.

We use essential cookies to keep your booking session active (WooCommerce), and optional analytics cookies to understand how visitors use our site. You can disable non-essential cookies in your browser settings — the booking form will still work normally.

Booking records are kept for up to 3 years for tax, accounting, and liability purposes, after which they are deleted or anonymized. Support chats are kept for 12 months.

You may request to access, correct, or delete your personal data at any time by emailing us. We respond to all requests within 7 working days.

Our trekking packages require participants to be at least 10 years old, and jeep tours at least 3 years old. We only collect a minor’s data (name, age) with a parent or guardian’s consent during booking.

This site uses HTTPS encryption, and payments are handled exclusively by our licensed payment partner (iPay88). Access to booking data is limited to authorized staff only.

We may update this policy as our services evolve. The “last updated” date at the top always reflects the current version. Questions? Reach us any time:

• 📧 admin@mountbaturtrekkingsunrise.com
• 📱 +62 812-3973-5536 (WhatsApp, 24/7)
• 📍 PT Bali Ventur Tour — Tejakula, Buleleng, Bali, Indonesia